Our Socials :
Parents & Professionals
Supporting Young People Together
Young people do best when the adults around them work with clarity, honesty, and shared purpose. Our role is to create a safe, steady environment where young people feel understood and supported, and where families and professionals feel confident in the care being provided. We work alongside the people who know each young person best so that support feels coordinated, consistent, and genuinely helpful.
Our practice is shaped by the Supported Accommodation Regulations 2023, the Quality Standards, and Ofsted expectations. These frameworks guide our work, but our values go further. We prioritise respectful communication, meaningful relationships, and partnership that feels real rather than procedural.
Our Commitment to You
Our promise in practice
Trust is earned through actions, not words. When a young person is placed with us, we understand the responsibility you are handing over. You can expect support that is transparent, reliable, and grounded in professional best practice. Our communication is clear and timely, our staff are trained and compassionate, and our environment is designed to promote safety, stability, and personal growth.
Every interaction reflects our core values: respect, honesty, and accountability. Whether we are sharing updates, responding to concerns, or supporting a young person through a difficult moment, we aim to act with integrity and care.
How We Support Young People
Our work is shaped by the Protection, Accommodation, and Support Standards. These guide how we keep young people safe, how we structure support, and how we create a home environment that feels calm, predictable, and purposeful.
Safety and Protection
We follow clear safeguarding procedures supported by up to date risk assessments, missing from home protocols, and daily oversight. Young people are helped to understand risks, recognise unsafe situations, and build the confidence to make safer choices. Safety is part of everyday practice, not a separate process.
Safe, Suitable Home Environment
Our accommodation is clean, secure, and welcoming. We focus on emotional and physical safety so young people can settle, feel grounded, and take pride in their space. A stable home environment helps young people feel calm, respected, and ready to grow.
Personalised, Meaningful Support
Support is structured, consistent, and tailored to each young person’s needs. We focus on independence, emotional wellbeing, and essential life skills. Young people help shape their support so it feels relevant, achievable, and genuinely their own, ensuring they feel heard and actively involved throughout.
Qualified, Skilled Staff Team
Our team is trained in trauma informed practice, safeguarding, boundaries, and partnership working. Staff provide relationship based support that reflects sector best practice. Ongoing training and reflective supervision help us keep learning and improving.
Parents and Carers
Parents and carers play a vital role in a young person’s life, even when they are living away from home. Your insight, experience, and perspective matter. We want you to feel included, respected, and confident in the support being provided.
Respectful, Collaborative Partnership
We value the knowledge you bring. Your understanding of a young person’s history, strengths, and needs helps us shape support that is aligned and purposeful. We work alongside you so that decisions feel shared and communication feels open.
Clear, Consistent Communication
You will receive updates that are transparent, timely, and easy to understand. We share progress, achievements, concerns, and significant events in a way that supports clarity and confidence. You should never feel left out of the loop.
Welcoming, Supportive Environment
We want you to feel comfortable approaching us at any time. Our team is open, approachable, and ready to listen. We take time to explain what is happening and why so you feel included and respected in every conversation.
Support Through Complex Situations
Many families face difficult circumstances. We approach every conversation with empathy, patience, and professionalism. Together, we work to find constructive ways forward that keep the young person’s wellbeing at the centre.
Social Workers and Professionals
We work closely with social workers, personal advisers, youth offending teams, education providers, and health professionals to ensure support is coordinated, consistent, and aligned with a young person’s plan.
Timely, High Quality Reporting
We provide clear, accurate, and timely updates that support confident decision making. This includes incident notifications, progress summaries, and emerging concerns. Our reporting is structured, purposeful, and aligned with expectations.
Compliance With Standards and Frameworks
Our practice aligns with the Supported Accommodation Regulations 2023, the Quality Standards, and Ofsted expectations. We maintain strong internal processes, regular audits, and reflective practice to ensure safe, consistent provision.
Robust, Proactive Risk Management
We maintain detailed, up to date risk assessments and safety plans. Our approach is proactive and preventative, focusing on early warning signs, clear strategies, and timely communication with professionals.
Coordinated, Multi Agency Working
We work closely with professionals across services to ensure support is joined up and purposeful. We contribute actively to planning and review processes, keeping the young person’s goals central and ensuring everyone is working in the same direction.
What to Expect From Platform Up
We are committed to providing safe, consistent, and high quality support for every young person in our care.
Safe, Stable Living Environment
Young people live in accommodation that is secure, welcoming, and designed to promote wellbeing and independence. We create a calm, predictable atmosphere where routines are clear and young people feel grounded and supported.
Skilled, Trauma Informed Staff
Our team is trained in trauma informed and relationship based practice. Staff work with empathy, professionalism, and clear boundaries, helping young people build trust and develop positive coping strategies.
Respect for Individual Identity
We value each young person’s cultural, emotional, and personal identity. Support is tailored to their strengths and lived experiences, helping them feel seen, respected, and confident in who they are.
Focus on Independence and Outcomes
We help young people build confidence, develop essential life skills, and work towards their goals at a pace that feels safe and achievable. Support is structured and purposeful, with opportunities to practise everyday tasks and reflect on progress.
Transparent, Reliable Communication
Families and professionals receive clear, timely updates that support shared understanding and coordinated planning. We communicate progress, concerns, and significant events in a meaningful and accessible way.
Strong Safeguarding Practice
Our work aligns with national safeguarding expectations and the Supported Accommodation Regulations. We maintain clear procedures, regular reviews, and a culture of vigilance so risks are identified early and responded to effectively.
These expectations reflect the national framework for improving outcomes for children, young people, and families, and they shape how we work every day.
How We Communicate
How we keep you informed
Communication should feel clear, respectful, and reliable. Families and professionals should always feel informed, included, and able to reach us when needed.
- clear
- consistent
- timely
- respectful
- solution focused
We provide updates that are timely and relevant, and we aim to respond promptly during office hours. Our goal is to build trust through transparency and ensure no one feels left out of the loop.
Questions or Concerns
We are always here to listen. Whether you want to understand our approach, discuss a young person’s progress, or raise a concern, our team is ready to talk. We welcome open, honest conversations and approach every enquiry with empathy, professionalism, and a genuine desire to help.
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